Terms & Conditions

Contractual Relationship

These terms of service constitute a legally binding agreement (the “Agreement”) between you and your local Trust Location entity. This Agreement governs your use of the Trust Location application, website, call centre and technology platform (collectively, the “Trust Location Platform”). Generally, the right to operate the Trust Location Platform is licensed by Trust Location to its relevant Affiliates, and the relevant Affiliate in your jurisdiction provides you the right to access and use the Trust Location Platform in your jurisdiction. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE Trust Location PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE Trust Location PLATFORM. Your access and use of the Trust Location Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and Trust Location. Trust Location may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the Trust Location Platform or any portion thereof, at any time for any reason without notice. Trust Location may amend this Agreement from time to time. Amendments will be effective upon Trust Locations posting of an updated Agreement at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Trust Location Platform after such posting constitutes your consent to be bound by this Agreement, as amended. Our collection and use of personal information in connection with the Trust Location Platform is as provided in Trust Locations Privacy Policy located at https://www.Trust Location.com. Trust Location may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party provider and such information or data is necessary to resolve the complaint, dispute or conflict.

The Trust Location Platform

With respect to restaurant meals, Trust Location is a business where the food is prepared and provided by independent restaurants (our " Restaurant Partners") and delivered by Captains. Materials posted on the Trust Location Platform are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Trust Location Platform, or by anyone who may be informed of any of its contents. We aim to update the Trust Location Platform regularly and may change the content at any time. If the need arises, we may suspend access to the Trust Location Platform and the Services or close them indefinitely. Any of the material on the Trust Location Platform or the Services may be out of date at any given time, and we are under no obligation to update such material.



Subject to your compliance with this Agreement, Trust Location grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the Trust Location Platform on your personal device solely in connection with your use of the Trust Location Platform; and (ii) access and use any content, information and related materials that may be made available through the Trust Location Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Trust Location and Trust Location’s licensors.

Third Party Services and Content.

The Trust Location Platform may be made available or accessed in connection with third party services and content (including advertising) that Trust Location does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Trust Location does not endorse such third party services and content and in no event shall Trust Location be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Trust Location Platform using applications developed for Apple iOS or Android-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Trust Location Platform in any manner. Your access to the Trust Location Platform using these services or applications is subject to terms set forth in the applicable third party beneficiary’s terms of service.

Trust Location Platform Ownership.

The Trust Location Platform and all rights therein are and shall remain Trust Location’s property or the property of Trust Location’s licensors. Neither this Agreement nor your use of the Trust Location Platform convey or grant to you any rights: (i) in or related to the Trust Location Platform except for the limited license granted above; or (ii) to use or reference in any manner Trust Location’s company names, logos, product and service names, trademarks or services marks or those of Trust Location’s licensors.

Provision of the Services.

You acknowledge that portions of the Services may be made available under Trust Location’s various brands or request options, including transportation request brands, the logistic request brands and the e-wallet brand. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain Affiliates; or (ii) independent third party contractors, including transportation network company drivers or holders of similar transportation permits, authorizations or licenses. It is at Trust Locations discretion which brands or request options are made available to you.

Use of the Trust Location Platform

User Accounts.

In order to use most aspects of the Trust Location Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to Trust Location certain personal information, such as your name, address, mobile phone number, gender and age. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the Trust Location Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences, or Trust Location’s termination of this Agreement with you.

You agree to maintain the security and secrecy of your Account username and password at all times. You agree and understand that you are responsible for all activity that occurs under your Account, even as a result of loss, damage or theft of the device through which you access the Trust Location Platform. Unless otherwise permitted by Trust Location in writing, you may only possess one Account. User Requirements and Conduct.

The Trust Location Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from Captains unless they are accompanied by you or another adult. It is your sole responsibility to wear helmets at all times while riding the micro-mobility product. The micro-mobility product can be reserved by you for minors provided they are over 15 years of age and are permitted to use the product in the intended way under applicable laws in your jurisdiction. You are responsible for ensuring that the minor wears a helmet at all times and that they perform safety-checks on the micro-mobility product prior to use. You must educate the minor on the laws that apply to them in their use of the product and must supervise their use at all times. You are solely and exclusively responsible for the activity of minors that you make a reservation for and their use of the micro-mobility products.

You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Trust Location Platform, and you may only use the Trust Location Platform for lawful purposes. You shall not, for the avoidance of doubt, use the Trust Location Platform to transport, facilitate or procure the transport of illegal or banned substances or items. You will not, in your use of the Trust Location Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a Captain, Restaurant Partner, other third party provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Trust Location Platform, and you agree that you may be denied access to or use of the Trust Location Platform if you refuse to provide proof of identity. Failure to comply with the terms of this section or of section 5 may result in our taking certain actions against you, including but not limited to: (i) immediate, temporary or permanent withdrawal of your right to use the Trust Location Platform (ii) legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach (iii) disclosure of such information to law enforcement authorities as we feel is necessary and/or (iv) immediate, temporary or permanent removal of any posting or material uploaded by you to our Service.

Community Support

As part of Trust Locations support to our communities and the Captains operating on our Platform Trust Location may make new features available which allow you to direct Trust Location to support our communities in various ways. These features may be changed and updated from time to time; may not be available in all areas or markets; and those that are available at any given time may be subject to change and/or removal. Trust Location reserves the right to cancel, suspend or modify these features at any time without notice, for any reason in its sole discretion, and without a liability. To offer these features Trust Location has partnered with appropriate entities including Government entities, NGOs and charitable organisations (“Participating Organisation”). Please note that Trust Location is not registered as a charitable organisation and does not hold itself out as such. Trust Location is not a professional or commercial fundraiser, or a conductor or paid collector of fundraising appeals (or similar), or a guarantor of donations. The management